FAQ
Where are you located?
We’re based out of Seattle, WA.
Do you ship internationally?
Not yet. We’re just getting started but hope to do so sometime soon.
My item(s) came damaged, what do I do?
Oh man, damaged items are not cool. But don’t worry, we’ll take care of that for you. Visit the Shipping & Returns page to get that sorted out.
Can I return my item?
Of course! Customer satisfaction is uberly important to us so if you’re not happy with the item or doesn’t fit right, as long as it’s new/unused, you have 30 days to return it to us. You will be responsible for shipping cost. Please visit the Shipping & Returns page for more info or email us at [email protected].
Do you have a storefront?
No, we do not. We sell everything online only.
Who designs your products?
We design everything ourselves based on inspiration we get from the Pacific Northwest and its community (and beyond). Sometimes, we get inspired by mere conversations we have with people and/or our crazy dreams and imaginations. It’s amazing what visuals we can create after chatting with toddlers. It’s all about perspective.
What do you consider the Pacific Northwest?
We’ve asked many people this very same question and have received a multitude of answers. But for us, obviously we are very Washington-based but consider the surrounder NW neighbors part of the geographic location –OREGON, IDAHO, CANADA (British Columbia) and even ALASKA.